The Case of the Mysterious Photoshop Elements 5.0 Blue Screen
I have a ThinkPad X40 that has served me pretty well for a couple of years now. I shoot a lot of digital photos and have used Photoshop Elements 3.0 to edit them on the laptop for quite some time. It's faster and smaller than CS2 and does 95%+ of what I need to do. CS2 lives on the Athlon X2 at home.
A couple of days ago I decided to try Elements 5.0 for a small project, so I downloaded it from Adobe and installed it. The first time I started it and got the application up, it died with a STOP message (blue screen) PAGE_FAULT_IN_UNPAGED_AREA then quickly rebooted. I had never seen this message on this laptop before, and I use it daily, usually for hours.
So I made a few dozen upgrades to SP2, drivers, other software, and so on. I opened a case with Adobe. I posted a note to the Adobe forums. Google searches were not fruitful. This went on a couple of days part-time.
When your Windows box bluescreens, you get a box that asks if you would like to send an error report to Microsoft. Normally I ignore this. But eventually I actually clicked the "Send Error Report," and was rewarded by a report from the Microsoft crash database that fingered Thinkpad Rescue and Restore as the culprit. So I downloaded the update from Lenovo - it's large (about 450MB) and updated the laptop. It took a couple of hours including a defragmentation.
And, voila, all is well now!
I am writing this in the hope this turns out to be useful to someone else. Cheers,
-joseph